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"You are the BEST! Thanks for all your due diligence with this. It's because of your tenaciousness that we have prevailed. Since my inception as a company I've been looking for a great Web developer partner."
Francina Price
Building Champions
Roswell, GA
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Web Hosting Billing Policies
Above Media provides inexpensive managed hosting services. As such, we operate on low margins; meaning we can only afford to provide excellent customer service and prices to those clients who consistently pay on time. Above Media has adapted a structured billing policy that all customers, whether large or small, must follow.
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All accounts are set up on a prepay basis. Above Media must receive payment before we activate any services. If you wish to pay by check, money order, Pay Pal or wire transfer, we must validate funds before we will activate your account.
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All International clients must pay by credit card, Pay Pal or money order. We do not accept international checks.
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All accounts under $50.00/mo must also be paid by credit card. Accounts over $50.00/mo can be paid by check, money order, Pay Pal or credit card.
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Customers with accounts set up on a periodic credit card billing plan must keep credit card information current. It is the customers' responsibility to inform Above Media on changes in credit card type, e-mail address or expiration date of their credit card. To update your credit card information, please call us with your account information and new billing information.
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All accounts billed to a credit card are automatically renewed unless canceled prior to the renewal date. This applies to all monthly, quarterly and yearly accounts.
Billing Term
After the initial thirty days of service, each customer is committed to the remaining time on the service they purchased and no refunds will be given. Above Media does not require that you finish off each term and you are free to close your account at anytime without any additional charges or fees. However, Above Media will not pro-rate any return for unused service. For example, if you have an account that you are paying for monthly and you decide to close it a few days after your last payment, you will not be issued any refund, whether in full or pro-rated. By using Above Media, you understand and agree to this billing term. You also understand that while no refund will be issued, you are always free to keep your account open for the full amount of time you have paid for.
Payment Methods
Above Media accepts payments via check, credit card, money order, Pay Pal, wire transfer and electronic funds transfer. Checks must be paid in US dollars and issued from a US bank. Credit Cards currently accepted are American Express, MasterCard and Visa.
Billing Cycle
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Credit Card Billing: All credit cards are automatically billed once on your anniversary billing cycle date. If your credit card is declined, you will have 14 days to make payment. After 14 days, your account will be placed on hold until services are paid for.
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Traditional Billing: All accounts paying by check, money order or Pay Pal will be sent an invoice via e-mail 28 days before the due date. We will send a second notice on the due date. If payment is not received by the 14th day past the due date, Above Media will suspend your account until payment is received.
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On Hold Status: All accounts will be placed on hold after you are 14 days past due. While in this status, all services will be suspended. Above Media keeps all suspended accounts on hold up until the 45-day past due mark. At that stage, they are changed to Collections Status. We do not delete any files or information while On Hold.
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Collections Status: After your account is delinquent 45 days, we will delete all account information, including all files contained within your web site. Once this is done, you will not be able to recover any files. Your account record and delinquent balance is then passed on to our collection agency. Above Media uses a third party to do all of its collections.
Fees
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Returned Checks: Above Media charges a $25.00 processing fee on all returned checks.
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Wire Payments (T/T): Above Media charges a $25.00 processing fee for all wire payments (T/T).
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Chargebacks: If you issue a chargeback, either by mistake or fraudulently, Above Media will assess a $25.00 processing fee for each individual chargeback. Once a chargeback has been received, we will immediately suspend your account until the matter is resolved. If you issue a chargeback against Above Media to avoid payment (fraudulent chargeback), we will assess the $25.00 fee and add it to your account total. This will then be turned over to collections.
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Declined Credit Card Fees: Above Media charges a $2.00 credit card resubmission fee if your credit card is declined. A year after the billing cycle was declined, Above Media will drop that record from your account history.
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Past Due Termination Fee: If your account is closed by Above Media due to non-payment, we will add a $20.00 fee to your balance.
Refunds
Refunds are only given within the first 30 days of service and must fall within our 30-Day Money Back Guarantee Policy. Above Media will not issue any refunds after 30 days, whether in full or prorated. Another words, if you sign up and pay for a quarterly or yearly account, you will not be given any refund if you decide to cancel after 30 days. All refunds will be made by company check or issued back to your credit card within 30 days of receipt of cancellation. Refunds for a break in our 99.9% Uptime Guarantee or for a break in our 24-Hour Trouble Ticket Response Time Guarantee are issued if we are notified within seven days of the incident.
30-Day Money Back Guarantee
Almost all web hosting and E-Commerce plans include a 30-day money back guarantee. If for any reason our services haven't exceeded your standards, please let us know within the first 30 days of account activation and we will refund the money paid for that first month of service. (Minus set-up fees and overage charges). For more information, please click here.
Cancellations
Due to security concerns (such as fraudulent cancellations), all account cancellations must be done by sending an email using this form, requesting cancellation. You must also include your domain name, username, and password. Phone calls will not constitute acceptance of any cancellation. You will receive a confirmation upon the cancellation of your account, which should be stored for your records. Here are a few other notes regarding cancellation:
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If you transfer your web site to another host or are just not using the service anymore, it is important to point out that Above Media has no way of knowing this and it will not constitute account cancellation. We must be informed that you are canceling your account.
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Closing an account with Above Media cannot be done by simply canceling the credit card. Above Media will continue to treat this as an open account and send it through our billing cycle. The end result is a past due account that will be turned over to collections. It is very important that you cancel your account via the Control Maestro™ Panel to ensure account closure.
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Cancellation of your account does not necessarily close that account. For any account past due or delinquent, the balance must be settled before closing of an account can be possible. All canceled accounts with a balance are automatically turned over to collections.
If you have any questions or concerns about our Billing Policy, please contact us.
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